$11,360.00
This policy operates in accordance with the Australian Consumer Law (ACL). Nothing in this policy limits your rights to a repair, replacement or refund where goods are faulty, not as described, or otherwise fail to meet the consumer guarantees.
MJS Jewellery accepts returns for pre‑made items purchased online or in‑store. You may request a refund, exchange, or store credit if the following conditions are met:
Your return is initiated within 7 days of receiving your item.
The item is unworn and in saleable condition.
All original packaging, certificates and paperwork are included.
You provide proof of purchase, such as:
The original receipt (no photocopies), or
Your order confirmation email.
If satisfactory proof of purchase cannot be provided, MJS Jewellery may decline a change‑of‑mind refund at its discretion.
Exchanges are subject to availability and valid for 6 months from the date of return.
Change‑of‑mind returns are not accepted after 7 days.
Custom bespoke commissions are non‑returnable and non‑refundable, unless deemed faulty under the ACL.
Each bespoke piece is handcrafted to your approved design. Throughout the design and iteration process, every effort is made to ensure you have a complete understanding of the final piece.
A non‑refundable 50% deposit of the total invoiced amount is required before MJS Jewellery begins handcrafting your bespoke piece.
Our items come with guarantees under the Australian Consumer Law.
You are entitled to a replacement or refund for a major fault, provided the manufacturer is at fault and the jewellery has been properly cared for. You are also entitled to a repair or replacement if the item fails to be of acceptable quality.
Manufacturing faults do not include:
Wear and tear
Oxidisation
Broken chains
Cracked or broken stones or pearls
Bent rings or earrings
Damage caused by improper care, impact, or misuse
Contact us at enquiries@mjsjewellery.com.au.
Provide details of the fault, including photographs.
You may be asked to confirm (or sign a declaration) that MJS Jewellery care instructions have been followed.
We will advise you on next steps — this may include visiting the studio or posting the item back to us.
Refunds for faulty items will only be issued once the item has been inspected and assessed by our qualified jewellers and deemed faulty.
If improper care or a false claim is identified, a refund will not be issued.
For minor faults, MJS Jewellery may offer a repair (free of charge), exchange, store credit, or refund within a reasonable timeframe.
All MJS Jewellery items must be cared for in accordance with our care guidelines: shop.mjsjewellery.com.au/care
We expect customers to avoid wearing jewellery while:
Doing manual labour (gardening, DIY, trades)
Cleaning
Exercising
Playing sports
Guarantees are void if the item has been altered by another jeweller or goldsmith (e.g., resizing).
Faulty returns will not be accepted if the item shows signs of:
Third‑party alteration
Damage from manual labour, cleaning, exercise, or sports
Improper care or misuse
When placing an order or securing a piece or gemstone with a deposit:
All goods must be fully paid and collected within 6 months of the order date.
If goods are not collected within 6 months, the sale will be forfeited, and the deposit will be non‑refundable.
This applies to cancellation, failure to collect, or no‑show.
After forfeiture, MJS Jewellery may return the item to stock or resell it at its discretion.
Before returning your item, you must contact us and provide:
Your order or invoice reference number
The item(s) you wish to return
The reason for the return or exchange
Once approved, we will advise you on the best method for returning your item.
MJS Jewellery is not liable for the cost or insurance of returning items unless the item is deemed faulty by our jeweller.
All returns must be received within 7 days of you receiving the goods.
All returns are subject to inspection before a refund, exchange, or store credit is processed.
Once your return is received and inspected, we will notify you of approval or rejection.
If approved, your refund will be processed to your original payment method within standard banking timeframes.
If you have not received your refund:
Check your bank account
Contact your credit card provider
Contact your bank (processing times vary)
If you still have not received your refund, contact us at enquiries@mjsjewellery.com.au.
